Dear Valued Customer,

AI in Customer Experience Masterclass is an interactive, expert-led session exploring how AI is transforming customer experience in retail. Gain practical insights, engage in live activities, and walk away with a co-branded certification; from CX Academy & SEP - Dubai Chamber, with the opportunity to win a complimentary 1:1 consultancy session with one of our experts and 5 Professional Certificates in Customer Experience courses from the CX Academy.

This workshop will provide a practical overview of the UAE employment law, focusing on how rules differ between mainland (onshore) jurisdictions and free zones like DIFC and ADGM. It highlights key differences in employee rights, employer obligations, and dispute resolution mechanisms. The session also examines how force majeure and related doctrines under UAE employment law affect contractual and statutory obligations particularly during unexpected events. A major focus is on how employers should respond during disruptions—covering issues like salary reductions, mandatory leave, termination, remote work, outsourcing, and bonuses—while staying compliant with the law.

This webinar provides practical insights into the UAE Corporate Tax framework, focusing on real business scenarios faced by SMEs. It will address key compliance requirements, common mistakes, and risk areas identified by the Federal Tax Authority. The Webinar will also cover legal considerations related to tax structuring, contracts, and dispute exposure, offering participants a clear and actionable understanding of how to operate in compliance while minimizing risks.