Emma Logan

Founder & Lead CX Consultant, The Customer Experience Collective

Emma is an award-winning CX specialist and Founder of The Customer Experience Collective, delivering insight-led, human-centric CX strategies that drive loyalty, growth, and advocacy. Specialist in experience management, VoC/VoB programme design and employee-customer alignment across global markets.

Natalia Jaramillo

Founder, Natalia Jaramillo Ultra Luxury Consulting

Natalia Jaramillo CCXP owns a Boutique Luxury experiences firm where she designs experiences for luxury brands. She brings over a decade of experience in Luxury Customer Experience in International Hospitality and Retail brands. She transforms the Luxury CX Strategy, the customer centric culture, the employee experience, and implements clienteling techniques.

Ankesh Agarwal

Ankesh is a seasoned CX practitioner with passion towards creating memorable customer experiences via consumer understanding, digital transformation and organization alignment. He has a rich 20-year experience managing CX advisory, CRM, E-comm and Insights engagements across the Middle East and Indian sub-continent. He brings in a holistic perspective on CX consulting, client-side understanding, entrepreneurial zeal and stakeholder management to his client engagements.

Dr. Rikhsibay Tursunov

International Author | Hospitality Leader

Dr. Rikhsibay Tursunov is an award-winning hospitality and tourism leader, bestselling author, and emotional intelligence advocate with over 30 years of industry experience. Known for his people-first leadership style, he has driven operational excellence and team development across the Middle East’s hospitality and tourism sectors. Before becoming a recognized leader, Dr. Tursunov was simply a young boy with big responsibilities. At just fourteen, he worked to support his family, taking on small business ventures such as selling vegetables in the local bazaar and Samsa at the animal market. These formative years instilled in him the core values of patience, perseverance, discipline, and the importance of genuine human connection—principles that would later shape his leadership philosophy. He is the author of the Amazon #1 bestseller Be the Change in the Hospitality Industry, a practical and inspiring guide on emotionally intelligent leadership. His work has earned him widespread recognition, including: Honorary Doctorate of Tourism and Hospitality (2024) Operations Manager of the Year – Hotel & Catering News Middle East Awards (2023) UAE Authors Award for Be the Change in the Hospitality Industry (2023) Dr. Tursunov continues to mentor the next generation of hospitality professionals, speak at international forums, and inspire positive change through his writing, leadership, and commitment to emotional intelligence across global hospitality and tourism.